Privacy policy.

Our contact details 

Name: Caxton Communications Ltd

Address: 1 The Warehouse, Anchor Quay, Penryn, England, TR10 8GZ

Phone Number: +44 1726 447078

E-mail: zoe@caxtoncomms.co.uk

What type of information we have 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have completed a contact or sign-up form on our website or social media.

  • You have booked a meeting using our meetings scheduler provided by Hubspot.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using one of the ways listed at the top.

(b) We have a contractual obligation.

(c) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to

  • Respond to a request for service or information.

  • Book meetings.

  • Email you about our services, occasionally.

  • Carry out customer satisfaction surveys.

  • Inform you about upcoming changes that may affect your business in relation to the work we do for you.

We do not share this information with anyone.

How we store your information 

Your information is securely stored in one or more of the following:

  • Our contacts database held on Squarespace.

  • Our customer relationship management system provided by Hubspot.

  • Our email provider (Google and Apple).

  • Our accounting software, Xero, if you have contracted services from us.

We keep your personal data for the duration of our work together and thereafter for two years. We will then dispose your information by permanent deletion from our systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using one of the methods at the top if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113